GENERAL

Q: Do I need an appointment to visit your showroom?
A: No appointment is needed! You’re always welcome to drop in during our regular business hours. That said, if you’re working on a larger project, a new build, or would like to meet with a specific team member, we recommend booking a consultation. That way, we can ensure the right person is available and has dedicated time set aside just for you. You can find our individual contact details right here on our About page.

Q: Where are you located?
A: We're located in Victoria, BC. Visit our Contact Us page for our exact address, hours, and parking information.

Q: Are you locally owned?
A: Yes! Elumea Lighting Co. has been locally owned and operated since 2007. We were previously part of the Pine Lighting Ltd. franchise, but as of August 2025, we’re proudly independent. Our trusted team remains exactly the same—and we continue to live, work, and play right here in the community we love.

SERVICES

Q: Can you help me choose lighting for my space?
A: Absolutely! Our expert team is here to help with everything from a single fixture to a full home or commercial project. Bring in your plans or photos—we love helping you find the perfect solution.

Q: Do you offer in-home consultations?
A: Yes, we offer limited in-home consultations by appointment for larger projects, new builds, and renovations. Please reach out to us for details on availability, service areas, and pricing—we’d love to help bring your lighting vision to life, right in your space.

Q: Do you work with contractors and designers?
A: Yes! We have long-standing relationships with trade professionals and offer special support and pricing for industry partners.

Q: Do you offer installation services?
A: While we don’t install fixtures ourselves, we can recommend trusted local electricians that we work closely with to help you get the job done safely and professionally.

Q: Do you repair lamps or lighting fixtures?
A: Yes, we offer in-house lamp repairs, with some exceptions. Halogen and built-in LED lamps, for example, may not be repairable depending on the design. If you have a lamp in need of repair, feel free to email us a photo and a brief description—we’ll let you know if it’s something we can take on.
Unfortunately, we’re not able to repair or alter hardwired light fixtures, as that work requires CSA or cUL certification, which we do not currently hold.

PRODUCTS & ORDERS

Q: Do you stock everything in your showroom?
A: We display a curated selection of our most popular and inspiring pieces—but it’s impossible to stock something for everyone. That said, we do our best to keep top-selling items on hand and are always happy to special order what you need. We work closely with trusted suppliers to ensure a timely turnaround whenever possible. If you let us know your project timeline, we’ll gladly help you find options that align with it.

Q: Can I order online?
A: We’re actively working to expand our online shopping options for you. In the meantime, feel free to email or call us with any product inquiries—we’re happy to help you place an order and find the perfect light for your space.

Q: Do you price match?
A: We always aim to offer competitive pricing alongside expert advice and local service. If you see a lower price elsewhere, let us know—we’ll do our best to match or beat it where possible.

Q: How long does it take to receive special orders?
A: Most special orders arrive within 1–3 weeks. Lead times can vary depending on the manufacturer’s location and current stock availability. We’ll always give you the most up-to-date information at the time of your order and keep you informed if there are any unexpected delays.

Q: Do you sell bulbs and parts?
A: Yes! We carry a variety of bulbs, LED retrofits, and replacement parts. If we don’t have it in stock, we can usually order it in for you.

RETURNS & WARRANTY

A: Stock items in like-new condition may be returned within 30 days with the original receipt. Special orders, if returnable, are subject to a restocking fee as determined by the supplier. If there’s an issue with your product, we’re here to help make it right.

Q: Do your products come with a warranty?
A: Yes, all our products come with manufacturer warranties. If you experience any issues, contact us—we’ll help guide you through the warranty process.

*You can find a full breakdown of our return and warranty policy here.

DELIVERY, PICKUP & SHIPPING

Q: Do you offer delivery?
A: Yes, we can arrange delivery within Greater Victoria for an additional fee. Let us know your location, and we’ll provide a quote.

Q: Do you ship to other areas?
A: We can ship most products across Canada. Shipping costs vary depending on item size, weight, and location. Contact us for a quote and timeline.

Q: Can I pick up my order in-store?
A: Definitely! We’ll notify you as soon as your order is ready for pickup. Just bring in your order details —we’ll take care of the rest.

💬 Still Have Questions?

Call us at 250-475-0105 or email us at info@elumealighting.com, or stop by the showroom—we’re happy to help!